Privacy Policy

Colombo London Shopping Express, operated by Sathil Traders Private Limited ("we", "us", "our"), is committed to protecting your personal information. This policy explains what data we collect, why, and how it is used.

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1. Information We Collect

We collect the following personal information when you use our services:

• Full name, email address and WhatsApp number
• Sri Lanka delivery address
• Package details (weight and dimensions)
• Payment receipts and transaction references
• Order history and tracking data
• Device and browser information (for security logging)

2. How We Use Your Information

• To process and fulfil your shipping orders
• To generate and send you shipping quotes
• To verify payments and reveal your UK shipping address
• To update you on order and tracking status via email and WhatsApp
• To handle Sri Lanka customs documentation on your behalf
• To improve our services and resolve disputes

3. Data Sharing

We do not sell your personal data. We may share your information with:

• UK freight partners — to process parcel collection and dispatch
• Sri Lanka Customs (CARP) — for mandatory import declarations
• Last-mile delivery partners — your name and delivery address only
• PayPal — for payment processing (subject to PayPal's own privacy policy)

4. Data Retention

We retain your order records for 7 years for tax and customs compliance purposes. You may request deletion of your account data subject to these legal obligations.

5. Security

Your data is stored on secure, encrypted servers. Passwords are stored using bcrypt hashing. Payment receipts are accessible only to authorised admin staff. We do not store your full payment card details.

6. Your Rights

You have the right to: access the personal data we hold about you; request correction of inaccurate data; request deletion of your account (subject to legal retention requirements); withdraw consent for marketing communications at any time.

7. Cookies

We use essential session cookies to keep you logged in. We do not use advertising or tracking cookies from third parties.

8. Contact

For any privacy-related enquiries, contact us at: info@colombolondonshoppingexpress.lk or via WhatsApp at +94 (0)17 438 168.